Hospitality Industry

Highly skilled Mystery Shoppers provide comprehensive reports on front line staff, cash procedures and sales recording

How we can help

Many companies are not afforded the opportunity to oversee day-to-day business operations to ensure that employees are acting professionally and with the integrity entrusted to them. Franklin National understands the challenges posed by lacking information regarding employee actions.

As part of our dedication to your business success we offer Mystery Shoppers who are trained in completing Employee Integrity Reports, which gather information to allow you a hands on view in order to protect your bottom line. As with all of our services we create a customized report tailored to your company that specifically addresses your operations and concerns that is completed by our Mystery Shopper.

Our Mystery Shoppers are trained in observing associate behavior and payment recording, ensuring proper business hours are being followed, closing responsibilities being carried out in a correct and complete manner, as well as verification of proof of purchase for any and all merchandise. With this crucial information clients are able to target problem locations and behaviors effectively and eliminate issues at the root to promote an employee work culture that is based on integrity and promotes an environment in which your business can thrive.

Our Mystery Shopper reports equip clients with concise data to ensure all front line staff consistently offer superior service, and record all sales accurately, reports are delivered within 72 hours of each visit, ensuring you can act quickly on any integrity gaps and brand representation.

Franklin National equips you with concise data, to ensure that all locations comply with your standards. Our trained Mystery Shoppers and auditors verify brand representation, appropriate wait times, server knowledge and attentiveness, food quality, site cleanliness, proper pricing observed, and cash procedures accurately followed and properly reported.

FNRS has aided me in developing an in-depth analysis that is conducted by their shoppers and provides me with essential intel at my many branch locations. The team at FNRS is always readily available when I reach out to them and the quick turnaround times are essential to my business growth. FNRS Continually provides me with the information I need to protect my bottom line.

St Louis Bar & Grill
The utilization of Franklin National is a key component of our daily process. Franklin National produces immediate turn times and offers the best support and service in the industry. Our company would not be where it is today without the services of Franklin National.

National Merchant Loan Client
We are grateful for the hard work and exemplary service provided by Judy and her Team. They are knowledgeable, responsive and thorough, and continually give our organization great support"

National Hospitality Client
The work performed by Franklin National Retail Solutions has provided great insight into our customers’ needs. This insight has helped ensure a positive customer experience while keeping costs in check. Their flexibility and ability to respond quickly has contributed to an increase in customer satisfaction.

Serta Simmons Bedding
FNRS provides essential information that allows us to make informed decisions in our business. The team is always professional, readily available to our staff, and flexible as to our company’s unique requirements. Their reporting is very thorough and helps us to improve our customer experience and associate training.

Northern Reflections Ltd

Mystery Shoppers sent on your behalf are equipped with the questionnaire exclusive to your company. Mystery Shoppers provide comprehensive reports on front line staff, giving you a hands on view in order to protect your bottom line.

Brand Compliance
Greeting & Introduction
Wait times
Server Menu Knowledge
Server attentiveness
Service quality
Food Quality
Site cleanliness
Pricing protocol
Cash procedures