Superior Mystery Shopping Solutions

Franklin National Retail Services

Franklin National Retail Services Mystery Shoppers provide valuable insight on Customer Experience and Employee Integrity.  We recognize the importance of timely information and are committed to delivering Mystery Shopper reports within 72 hours of completion.

Reliability
Accurate information and consistent services delivered in a timely manner that you can trust
Integrity
Protecting your Brand Utilizing Ethical & Moral Practices
Transparency
Truth and clarity are the foundation of all our partnerships

Franklin National Mystery Shoppers present customized reports through on site evaluation of business practices, operational excellence, associate integrity and customer service standards.

Staffing integrity has tangible impact on the bottom line. Trusting employees to effectively manage day-to-day business operations can leave businesses vulnerable. Our top of the line Mystery Shoppers complete on site evaluations of employee honesty, preserving your Profit.

Franklin National contracts Mystery Shoppers nationwide, highly skilled, experienced and tactful in their execution. Franklin National provides clients with on site evaluation of service standards within 72 hours of each visit.

  • FNRS has aided me in developing an in-depth analysis that is conducted by their shoppers and provides me with essential intel at my many branch locations. The team at FNRS is always readily available when I reach out to them and the quick turnaround times are essential to my business growth. FNRS Continually provides me with the information I need to protect my bottom line.
    St Louis Bar & Grill

  • The utilization of Franklin National is a key component of our daily process. Franklin National produces immediate turn times and offers the best support and service in the industry. Our company would not be where it is today without the services of Franklin National.

    National Merchant Loan Client

  • We are grateful for the hard work and exemplary service provided by Judy and her Team.  They are knowledgeable, responsive and thorough, and continually give our organization great support"

    National Hospitality Client

  • The work performed by Franklin National Retail Solutions has provided great insight into our customers’ needs. This insight has helped ensure a positive customer experience while keeping costs in check. Their flexibility and ability to respond quickly has contributed to an increase in customer satisfaction.

    Serta Simmons Bedding

  • FNRS provides essential information that allows us to make informed decisions in our business. The team is always professional, readily available to our staff, and flexible as to our company’s unique requirements. Their reporting is very thorough and helps us to improve our customer experience and associate training.

    Northern Reflections Ltd

Partnering with Franklin National, our experienced team will work with you to create a comprehensive customized report specific to your operations and concerns to ensure you receive the information that is most important to your company.

At Franklin National we take a personal vested interest in each and every client and are committed to your success by offering services and mystery shoppers that provide you the insight and comprehensive information needed to realize the full income potential and capture your share of the market. With this crucial information by our experience Mystery Shoppers, clients are able to target problems at their roots and make informed decisions.